member notices

Member Notices

Important Information

COVID-19 News & Updates

The ACI Team is overjoyed by the welcomed news that South Africa will allow travel into and out of the country for business, leisure and other travel with effect from 1 October 2020. Read more...

Closure Notices
Please note that our offices will be closed on the following days:
- The Call Centre Department will be closed Monday, 8 August 2022 and Tuesday, 9 August 2022. We will resume business as normal, Wednesday, 10 August 2022.
- The Call Centre Department will be closing for the annual December break on Thursday, 22 December 2022. We will resume business as normal, Thursday, 5 January 2023.
Forfeiture Notices

Don't lose out on precious holiday memories! You might have unused Club Assets at the end of the year and we would hate to see you forfeit them. Not sure what to do with your unused or left over Club Assets at the end of the year and don't want to lose out? Call us now on 012 492 1230 to discuss your options.

General Notices

MEMBER VERIFICATION
Please note, for your protection, strict security protocols are followed when dealing with queries in regards to your portfolio. For member verification purposes, please ensure you have your ID number, postal address, e-mail address and cell number on hand when calling in. Should you wish to provide access to your portfolio to a third party, or allow a third party to transact on your behalf, they will require a full Power of Attorney in order to do so.

Click here to download the Power of Attorney Appointment Letter.
For more information please contact the Call Centre.

CANCELLATION FEE
The ACI Reservation Cancellation Policy is as follows: Cancellation of, or changes to confirmed bookings will be accepted for the period up to 6 (six) weeks prior to the due occupation date of the confirmed booking, subject to payment of a reasonable administrative Cancellation Fee.

Cancellations of a booking within the 6 week period prior to the due occupation date, can either be substituted for an available alternative resort, subject to the payment of a cancellation fee, or alternatively the member may forfeit the Usage Units relative to the cancelled booking.

Please note that there is a nominal Cancellation Fee, which will be charged according to the Club Cancellation Policy. This is subject to change annually.

MEMBER EXCHANGE OPTIONS
Would you love to explore a new destination? Go on a bigger or longer holiday? How about at an international destination? 7Across offers exchange options to suit your pocket, so that you can!

With 7Across you can deposit or "Space Bank" your Club Credits in exchange for a credit of the same value. Your currency on 7Across will remain valid for 3 years, before you would need to exchange it - kind of like saving your holiday for a rainy day! Be sure to visit 7Across to find out more.

PROTECTING YOUR CLUB PORTFOLIO
As a valued member of our Club, we want to keep you updated regarding safety measures when it comes to protecting your Club portfolio.
Click here to find some security point as precaution to ensure your club product is safe and secured for your family's use.

POWER OF ATTORNEY
Do you want to give your loved ones access to your portfolio? You can!
Please be advised that should a Club Member wish to allow another person (non-member) to make use of, make enquiries on, or make changes to their portfolio, a Power of Attorney form must be completed to authorise said third party to do so. The completed Power of Attorney must be completed and signed by the main member, and submitted together with a copy of the nominated person’s ID document to the Member Services Department. Please click here to download the Power of Attorney form and send your completed form along with the required documentation to correspondence@vrs.co.za

Don't miss out on great offers and important updates! Please ensure that your contact information is current. You may update your details from the ACI login page, give us a call or send your updated information to correspondence@vrs.co.za.

GUEST CERTIFICATES
Please be advised that, should a Club Member wish to allow another person (non-member) to make use of a reservation on their club portfolio, they will be required to issue a Guest Certificate for their guest. They will require the guest’s Id number, name and surname, cell phone number and email address. The guest will be required to show the Guest Certificate at the resort to obtain entrance.

IMPORTANT NOTICE: WATCH OUT!

Vacation Hub International (VHI) (also known as Meridian Travel) and JJ's Traveling Points – Potential Resale Scam.

Please be cautious when considering resale agencies or entering into agreements with entities which are not registered with Vacation Ownership Association of Southern Africa (VOASA) or associated with the respective timeshare club.

We have been made aware that some entities such as Vacation Hub International (VHI) (also known as Meridian Travel) and JJ's Travelling Points are approaching members and offering several timeshare related services even though these entities are not registered with VOASA or associated with the respective timeshare clubs. Please click below for more information hereon.

VOASA alert

We strongly recommend that members consult their timeshare club before concluding agreements with entities which are not a registered with VOASA and/or associated with their timeshare club. Members who would like to make use of the services of a reselling agency may approach the VOASA registered resale agency:

Uni-Vate Properties
+27 (0) 12 492 1238
info@univateproperties.co.za

STAY IN THE LOOP
Don't miss out on great offers and important updates! Please ensure that your contact information is current. You may update your details from the ACI login page, give us a call or send your updated information to correspondence@vrs.co.za.

Bank Details

Bank: FNB Centurion
Account Name: VRS LACI
Account Type: Cheque
Branch Code: 250655
Account Number: 62104582988
Reference Number: LACI (Member Nr)